Live · Multi-tenant

Hellox

Live chat AI 24/7 untuk bisnis kecil sampai menengah atas — setup 60 detik, KB custom, admin handover.

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60-second proof

Tiga baris di-paste. Selesai.

Bukan slide marketing. Ini script tag yang beneran lu copy ke website. Widget langsung jalan dengan AI siap respons visitor — KB di-load dari tenant config, color match brand, multi-language auto-detect.

index.html HTML 
<!-- Paste sebelum </body> di website lu -->
<script src="https://hellox.org/widget.js"
        data-tenant="your-tenant-id"
        data-color="#f97316"
        async></script>

<!-- Selesai. AI siap respons visitor 24/7. -->

Production embed snippet — same shape buat semua 12+ tenant live.

  • No npm install. No backend setup di sisi tenant.
  • Update KB lewat dashboard — propagate ke widget tanpa redeploy.
  • Versus chatbot enterprise standard: minimal 2 minggu config + training.
  • 01

    Setup widget di website dalam 60 detik

    Copy script tag, paste sebelum </body>, done. Widget langsung muncul dengan AI siap respons. Versus 2-week chatbot config standard.

  • 02

    Knowledge base custom

    Upload dokumen atau paste teks. AI fluent ke konteks bisnis dalam menit — bukan generic ChatGPT response.

  • 03

    Auto-answer 24/7

    Visitor tanya kapan aja, jawaban berbasis konteks brand. Multi-language ID/EN auto-switch berdasar input.

  • 04

    Admin handover saat AI ga yakin

    Confidence threshold + keyword match trigger escalation. Admin notif via dashboard inbox dengan context conversation utuh.

Architecture flow

Per-message lifecycle, deterministik.

5 nodes 3 zones Live infra
Client Hellox infra Escalation embed msg api + context on uncertain Visitor browser session tenant.com Widget embed · script tag 3-line Hellox Flask multi-tenant API Postgres · Redis p95 1.4s 12+ T ↓ 60% AI Brain OpenAI API · KB low latency Admin inbox dashboard handover
  • Visitor
  • Widget
  • Hellox Flask
  • AI Brain
  • Admin inbox
Forward chain — solid Escalation — dashed (confidence < 0.6)
Architecture principle

Setiap message yang masuk = 1 OpenAI call yang konteksnya 100% diatur sama gw, bukan ngarep training data ChatGPT cocok kebetulan.

Lukas Ladwest.L Hellox principle
Sample conversation
Hellox AI · Studio Nara Online · AI

Halo, mau tanya paket prewedding ada apa aja?

Halo! Studio Nara punya 3 paket prewedding — Basic Rp 2,5jt (4 jam, 80 foto edit), Premium Rp 4,5jt (6 jam, 150 foto + video 1 menit), Cinematic Rp 7jt (full day, 200+ foto + cinematic video 3 menit).

AI · context dari KB

Yang Premium bisa request lokasi luar kota?

Escalating ke owner — request lokasi luar kota perlu adjust biaya transport, admin akan reply via dashboard dalam 15 menit.

Escalation triggered · keyword match
Production reality

Stack yang jalan, angka yang real, tenant yang pakai.

Snapshot dashboard production di hellox.org — tiga lapis bukti dalam satu pandang: deploy stack, performa runtime, dan industri tenant yang aktif.

Tenants live
12+

Active tenants di production. Multi-industry — photography SMB, F&B reservasi, B2B SaaS support, custom widget — dalam satu engine.

multi-language · ID/EN auto-switch per-tenant config dashboard
Production stack
  • Backend Flask Python 3.11 · gunicorn
  • AI Model OpenAI API Low latency · sub-2s p95
  • Database Postgres multi-tenant isolation
  • Handover Admin inbox escalation + context handoff
Response p95
1.4s

post Token Fix #1+#2 — sebelumnya 3-6s end-to-end.

Token efficiency
↓60%

budget per-call 9100 → 3500. Kualitas KB-context tetap terjaga.

Tenant isolation
Multi-tenant

per-tenant KB + persona + handover keyword. Cross-tenant data leak audited.

Selected live tenants brand details abstracted · OPSEC

  • Studio Nara

    Photography · kecil sampai menengah atas
    Booking + paket info · 24/7

  • Lumi Cafe

    F&B reservasi
    Menu Q&A · escalate event booking

  • Acme Cloud

    B2B SaaS support
    API docs · integration help

  • Custom tenant

    Widget kecil sampai menengah atas
    12+ active · multi-language
Build Journey

Hellox · live roadmap

AI live chat SaaS — KB-context responses, admin handover, multi-tenant

4 Shipped
4 Queued
8 Total
Updated 14 Mei 2026
Shipped milestones 4
  1. P1

    Foundation — Widget + KB + Admin Handover

    • Embeddable widget (copy-paste script)
    • Knowledge base import (doc/text → fluent LLM responses)
    • 24/7 auto-answer with context matching
    • + 2 more
    2025-Q4
  2. P1.5

    ECLIPSE Dashboard Polish (13 pages)

    • Shared CSS components (.dx-* design system)
    • Max-width 1480 + margin auto (FHD centered)
    • 13 dashboard pages polished consistent
    • + 1 more
    12 Mei 2026
  3. P1.6

    Audit Fix Batch — 9 Critical Bugs

    • Inbox cold-load N+1 fix (composite index + Jinja pre-populate)
    • Cross-tenant search isolation hardened
    • Webhook fail-closed validation
    • + 2 more
    14 Mei 2026
  4. P1.7

    UI Redesign Sesi 2 + AI Performance Boost

    • Bricolage typography + atmospheric sidebar + shimmer button
    • Conv card v2, responsive cascade 1920→480
    • AI perf: token 9100→3500 (-62%), poll 1.5s→800ms
    • + 2 more
    14 Mei 2026
Queued next 5
  1. P2

    WhatsApp Bridge

    Bridge AI ke WhatsApp Business API. Customer chat dari WA, AI auto-reply, escalation ke admin dashboard tetap jalan.

    ~1 minggu build
  2. P3

    Analytics Dashboard

    Conversation volume metrics, handover rate, response time distribution, satisfaction proxy.

    ~5 hari build
  3. P4

    Skill-Based Agent Routing

    Sub-admin per skill (sales/tech/billing). Auto-route conversation berdasar topic detection AI.

  4. P5

    White-Label Branding

    Custom theme, custom domain, hide Hellox branding. Captain-tier perk.

  5. P6

    Sub-Admin Permissions Tiered

    Role-based access — owner/admin/agent/viewer. Audit log per action.

Next up

More live builds.

Six SaaS + two trading bots, all running. Case studies dengan narrative + roadmap transparan.

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